Chapter 184: [Gold Medal Salesperson] 100% Complaint Rate
Sure enough, after Li Yun replied in a friendly tone as her colleague suggested, the buyer on the other end flew into a rage.
Buyer: What kind of after-sales attitude is this? What do you mean it won’t work without a computer, and there’s nothing you can do? Shouldn’t your printer be ready to install and use right out of the box?
Buyer: I think there’s something wrong with your product. I’m going to file a complaint against you!
So much for “being too old to know how to complain.”
Starting off with two complaints right out of the gate, Li Yun managed a bitter smile.
She opened the chat with a third customer.
Buyer: Your printer is terrible at printing photos. Look, it’s not clear at all.
Buyer: [Image] [Image]
Buyer: I want a refund!
Li Yun let out a heavy sigh.
After-Sales 07: Dear customer, this model of printer is designed this way; it is primarily intended for printing children’s homework or test papers, so printing photos will encounter some quality issues. You can purchase a printer more specialized for photo printing.
Buyer: Didn’t your promotional page say it could print photos? How come I bought it and it can’t print them properly?
After-Sales 07: Dear customer, it’s like this: the printer shown on that promotional page is the higher-end, specialized model. If you compare the two, you’ll see the model you purchased is different.
Buyer: I just added it straight to my cart, and now you’re telling me the two models are different? Are you saying it’s my fault? This is clearly a case of bad product listings on your end—I think you’re just using false advertising to scam people out of their money!
Buyer: Give me a refund, now!
After-Sales 07: If you wish to return or exchange the item, that is possible. However, since you have already used the ink cartridge, returning it makes the cartridge a defective item. Therefore, we have to apply a deduction for the ink cartridge. We can only refund 80 yuan for the cartridge—what do you think?
Buyer: ???
Buyer: I only printed a single photo, I barely used any ink at all! Why should there be a deduction? And charging me 20 yuan—even going to a print shop to print a photo wouldn’t cost me 20!
Buyer: You guys are bullying customers with your big store status! I’m going to file a complaint against you!
At this point, Li Yun’s heart was as still as stagnant water.
She knew it, she just knew it!
No matter how she handled things, these people would inevitably escalate everything into complaints, returns, and refunds.
She didn’t care anymore.
At worst, she could just quit this job!
Strangely enough, the moment this thought surfaced, a wave of profound sorrow and pain welled up inside her.
No, I can’t give up this job. Without this job, I’ll die. Without this job, Mom will die too. I have to work. If I don’t work, I can’t pay back the money, and I won’t be able to survive.
A voice like this echoed inside her head.
Li Yun knitted her brows simultaneously.
Still, this job is truly horrific to work. If things go on like this, I’m probably going to have my pay docked, even though the boss hasn’t mentioned a pay-docking system yet.
How could a capitalist not dock pay, though?
I’ll try a bit longer and see how things go after the probation period. It’s not like they can dock my pay during probation anyway.
Li Yun’s brows furled even tighter.
Forget it, I’ll just work through today first.
At least I should see how the boss reacts after being hit with frequent complaints, returns, and refunds.
Her furrowed brows gradually relaxed, yet a strange sense of incongruity lingered in her heart. Before she had time to ponder it, however, messages kept pouring in one after another, leaving her zero breathing room to think.
One customer after another, every single one as difficult to deal with as the last.
One customer asked how to install it, claiming he couldn’t understand the video tutorials, refused remote assistance, and didn’t want a video call either, insisting on text messages only.
Li Yun guided him step-by-step based on the video.
And because it was far too time-consuming, she had to reply to other buyers simultaneously.
When she finally managed to teach him how to set it up and successfully execute a print test, the customer turned around and left a negative review.
The reason: Too troublesome, nearly exhausted me to death.
Another customer requested a video call, only to make crude, suggestive jokes once the call connected. When Li Yun stated she would hang up if he didn’t focus on installation, the man filed a complaint immediately.
Amidst such madness, time flew by at blistering speed.
At lunchtime, as new employees, they were allowed to go eat together for the time being.
The veteran employees had to continue working, as customers would still send inquiries during lunch hours, meaning not everyone could leave their posts at once.
The moment Li Yun stood up, she felt a overwhelming sense of escaping from hell.
That feeling of surviving a disaster was mirrored across the faces of the other recruits as well.
The ten of them exchanged glances, their eyes welling with tears.
The company did not provide meals or housing, but there was a food street downstairs.
There was no elevator in the building either, though fortunately, the office was on the third floor.
The group walked downstairs in heavy silence.
As the sunlight outside hit their bodies, many of them wore dazed, hollow expressions.
“I don’t want to do this anymore…” someone muttered under their breath.
“Me neither…”
Standing by the roadside, they were on the verge of hugging each other and bursting into tears.
Though Li Yun didn’t harbor such overflowing emotional outbursts, she similarly felt the sheer joy of liberation after prolonged suppression.
Yet the thought of returning to that environment shortly after ruined her mood all over again.
“Let me tell you, I didn’t meet a single decent customer the entire morning! Every last one of them was a fucking weirdo!”
“Me too!! No matter what issue brought them over in the first place, it always escalated into refunds and complaints in the end!”
“Exactly! Holy crap!”
“Fuck, there were times I just wanted to smash my computer, or call them directly and ask if they have a mental illness! Absolute fucking morons!”
A few people chimed in all at once, while others remained silent like Li Yun.
“Since everyone got complained about, are we all going to be punished? Didn’t he say getting too many complaints would carry a penalty?” someone brought up the question.
“Hiss… fuck!”
No one had any appetite left for food.
After hurriedly scarfing down a quick meal, they headed back upstairs.
When they returned, they saw the boss, Li Dao-peng, standing in the middle of the room. The moment they stepped inside, his glare locked straight onto them.
“You’re all back? Looking at the records, every single one of you received a ton of complaints this morning…”
With a single sentence, everyone’s hearts leaped into their throats.
“Among you, the person who received the most complaints actually hit twenty-five! Li Yun! Step forward!”
Li Yun, whose name was called: “…”
A peculiar sensation welled up in her heart—a jarring split between terror and absolute calm.
Facing the sympathetic gazes of the crowd, she took a step forward.
“Why were you complained about twenty-five times?! Every single customer filed a complaint against you without exception—a 100% complaint rate!! On top of that, your return and refund count hit twenty-two times!”
“With a post-sales record as atrocious as this, do you genuinely think you are suited for this line of work?!”
“Don’t use being a fresh recruit as an excuse to avoid fixing your attitude! Which of the people here didn’t join this industry without prior experience? Who among them managed to be as utterly useless as you?!”
“With a performance like this, even if you don’t work in this line, what else could you possibly accomplish out there? You can’t even handle basic communication with people—what good are you? What can you do?!”
“And you’re a woman! When you get married and have children in the future, how are you going to communicate with your husband and child? By driving them into emotional breakdowns and fighting with you every day? Do you realize you would be a complete and utter failure of a woman?!”
Li Yun: “…”
The split sensation in her heart grew even more pronounced; on one hand, she felt awful, while on the other, she felt nothing but sheer contempt for his words.
How bizarre.
