Chapter 183: [Gold Medal Salesperson] A Disastrous Start
Li Yun stared at the store backend system currently open on her computer screen.
The moment the boss finished speaking those words, a post-sales customer alert popped up on her end.
According to Li Dao-peng, if one wanted to become a gold medal salesperson and earn over ten thousand yuan a month within half a year, the very first metric to maintain was a 100% post-sales satisfaction rate.
This 100% metric meant that messages had to be replied to within three minutes, every customer’s issue had to be resolved to their satisfaction to earn a positive review, and not a single customer could request a refund or return after receiving post-sales support.
Li Yun took a deep breath and set to work.
However, right as she was about to type, she suddenly noticed a tattoo on the inside of her right wrist.
Located on the inner side of her wrist, she hadn’t paid it any attention initially.
It was only when her wrist felt a bit stiff just now and she instinctively flexed it that she caught sight of it.
It was a tiny, pale-yellow flower, remarkably lifelike—with a cup-shaped, five-lobed calyx, a pitcher-shaped corolla, and fine, dense stamens clustered at its center. All in all, this small tattoo was unbelievably realistic.
Li Yun reached out and lightly brushed her fingers against the tattoo, a trace of contemplation in her eyes.
Why didn’t she recall ever getting a tattoo like this?
Now was not the time to dwell on it, though.
A customer was currently asking a question.
Buyer: Why isn’t your printer responding at all?
After-Sales 07: Hello there, dear customer! I’m here for you~ After-Sales Tech 07 at your service. In order to better address your query, please allow me 2 to 5 minutes to review your feedback.
After-Sales 07: May I ask if you have followed the installation video to set it up?
Buyer: No, why would I need to watch a video for something so simple?
Li Yun: “…”
Hiss!
After-Sales 07: In that case, could you please take a look at the installation video first? [Link]
After-Sales 07: If it still doesn’t respond after you’ve reviewed the installation video and set it up accordingly, please take a photo or send a video over. We’ll help you check where the issue lies.
Buyer: I don’t want to watch the installation video.
Buyer: [Image] [Image]
Buyer: [Video]
Buyer: Look at this. Is your printer defective or what? Give me a refund!
Looking at the images and video, Li Yun felt a sudden urge to just let him process the refund.
She couldn’t, however; if the customer returned the item, she wouldn’t be able to maintain a 100% post-sales satisfaction rate, which meant missing out on a promotion and a raise in half a year.
If she could earn an income of ten thousand a month, not only could she take proper care of her mother, but she could also gradually pay off the money she owed.
She rode her electric scooter to work every day without spending anything on taxis, and she bought groceries at the market to cook her own meals, spending less than a few hundred yuan a month.
By living frugally, she would eventually be able to pay off her debts.
So she needed that 100% post-sales rating.
After-Sales 07: It’s like this, dear customer: quality issues qualify for free returns or exchanges within 15 days, but we cannot process returns or exchanges without quality issues~
After-Sales 07: So we hope you can re-install it according to the video and send us a video clip. If it is confirmed to be a product quality issue on our end, we will provide a free return or exchange for you.
Buyer: Why is it so much trouble? Why can’t you just refund me directly? I’m going to file a complaint against you!
Li Yun knitted her brows.
How did she end up with such a disastrous start right out of the gate?
After-Sales 07: Dear customer, if you find it troublesome, we can also assist you with installation via video call, phone call, or remote operation~
Buyer: I don’t care, this is your product’s problem. If you don’t give me a refund right now, I’m filing a complaint!
Li Yun: “…”
Damn it.
Li Yun had no choice but to seek help from the colleague beside her.
“Excuse me, may I ask how to handle a situation like this?”
Interrupted, the colleague beside her turned to look over expressionlessly.
She quickly skimmed through Li Yun’s chat history.
“Don’t waste time with someone like this. Just process the return directly. Remember that his ink cartridge has already been used, so you can only give him a discounted refund, not a full refund.”
“But what if I get a complaint?” Li Yun asked, feeling deeply worried.
“Then you get a complaint.”
Having said that, her colleague returned to work with her usual numb expression.
Li Yun felt things getting sticky.
Buyer: Why aren’t you responding anymore? If you ignore me, I’m filing a complaint right now!
After-Sales 07: Dear customer, it’s like this: our company has regulations. If there is a quality issue with our product, we will process a return or exchange for you, but that requires your cooperation so we can confirm it is indeed a product quality issue.
After-Sales 07: Dear customer, if all else fails, you can send the product back first. Once our post-sales department inspects and verifies that it is indeed a quality issue with our product, we will issue a refund for you~
Buyer: Too much trouble. Why can’t you just refund my money directly? Forget it, I see your service attitude isn’t great anyway. I’m going to file a complaint against you right now.
Li Yun: “…”
Forget it then. Earning ten thousand a month was out of the question now; six thousand was fine too.
She scrolled through the closing remarks in her spreadsheet.
After-Sales 07: We are truly very sorry, dear customer, for bringing you a poor experience. We hope you have a wonderful day, and we apologize once again for our shortcomings. We look forward to serving you again.
Serving you again my foot, don’t ever come back in this lifetime!
Her ten-thousand-a-month dream was already dead!
She had originally thought the hardest part would be digesting the required learning material in a short time—after all, much of it was quite technical. Unexpectedly, the hardest part was indeed customers who refused to play by the rules.
Just as Li Yun was thinking this, she noticed two more customer messages coming in.
She clicked open the one that had sent a message first.
Buyer: I want to know how to install this thing?
Li Yun immediately sent over a video tutorial link.
After-Sales 07: Dear customer, you can check out this link and follow along with the video.
Buyer: I don’t know how, I never went to school. I just bought this for my grandson to copy his homework. I don’t understand how you people set these things up.
Buyer: Even this message was sent with my grandson’s help. He’s too young to be exposed to too many electronic devices—those things emit radiation.
Buyer: Just tell me directly how to install it.
After-Sales 07: In that case, dear customer, would a video call be convenient? We can guide you through a video call on our end.
Buyer: Not convenient, not convenient at all. I don’t understand those video calls, and I don’t know how to answer calls. Just tell me directly, won’t you?
Li Yun lightly touched her chest. For some reason, she felt a strange discomfort around her heart. Hadn’t her physical health always been fairly decent in the past?
After-Sales 07: In that case, we can also guide you via remote control to install it. Would it be possible for you to turn on the computer over there?
Buyer: I don’t know how to use a computer.
After-Sales 07: Then could you please ask your grandson to turn on the computer?
Buyer: No way. Didn’t I tell you? These electronic devices all have radiation. My grandson is too young to touch them. Just tell me how to install it.
Li Yun silently called over her colleague once again.
Her colleague read through the chat expressionlessly, then looked at her with that same blank face.
“Do you have some kind of bad luck hanging over you? How do you keep running into weirdos like this? You might not be cut out for this line of work.”
Li Yun: “…”
Li Yun: “So what should I do then?”
Colleague: “Just tell him to get someone who knows how to turn on a computer. This thing requires a computer. If he can’t find anyone, there’s nothing we can do either.”
Li Yun: “What if he files a complaint against me too?”
Colleague: “It’s fine. Since he’s old, he probably doesn’t know how to do that.”
Is that really true? Li Yun couldn’t help feeling it wouldn’t be that simple.
