Chapter 53: Obtaining Information
Bai Cha had never worked in customer service, so it was really hard to judge how to handle the current situation, but she still replied quickly.
[Customer Service Xiao Tong]: Dear, I have already forwarded your request to the after-sales record. As the after-sales department is off work today, they will reply to you tomorrow.
[Buyer]: Better hurry up, my child is still waiting to play!
[Customer Service Xiao Tong]: Okay, dear.
After that, she replied to a few more messages before reopening the chat box with [Darling Yuqi].
[Darling Yuqi]: You’re so miserable, but you’re almost off work, just hang in there.
[Darling Yuqi]: By the way, can you finally rest this Saturday? Let’s go out for barbecue?
This was the message the other party had just sent. Bai Cha hadn’t seen it until now.
[gbx]: Just had a customer, so annoying. Let me tell you about an idiot.
Bai Cha naturally slipped into the role, imitating her tone to send the message.
[gbx]: How can someone buy a 5.9 yuan toy, break it after playing with it for half a year, and demand a new one? Played with it for half a year!
[Darling Yuqi]: ??
[Darling Yuqi]: That’s outrageous. I was wondering why you didn’t reply. It’s so miserable to encounter such a person.
[Darling Yuqi]: Are you off this Saturday?
Bai Cha had no idea whether she had a day off or not.
But she quickly replied.
[gbx]: I’m not sure. Didn’t a girl in our group not come today? I don’t know what’s going on yet.
[Darling Yuqi]: Ah… okay, you’re too miserable.
[gbx]: I’m not saying anymore, ten more minutes until I get off work, and I still have to take the file to the supervisor.
[Darling Yuqi]: Okay, be careful on your way back.
At this point, Bai Cha finally had some peace.
Several more messages from sellers popped up in the background, but Bai Cha didn’t reply.
Although she had never worked in customer service, she had indeed bought things late at night, and not every customer service representative replied late at night.
In this situation, sellers would assume that the customer service had already rested and wouldn’t mind not getting a reply tonight. Moreover, they themselves might have just sent a message before going to sleep.
Bai Cha still remembered the supervisor’s message that the file must be seen by the next morning.
From the chat with this Yuqi, it wasn’t hard to see that the character she had to play seemed to complain and curse the company to her friend every day. But she probably belonged to the type of person who, while complaining, still had to work honestly.
And she was short of money, so it was even more impossible for her to resign. She could only swallow her anger.
Oh, of course, she would probably be the same if she worked.
Maybe even more miserable, because she also had a health problem.
Behavior like working overtime until 11:30 at night could send her out of this world.
Bai Cha flipped through the marketing plan.
[Jinmu Trading Co., Ltd. Marketing Plan]
The content was roughly about product promotion. Because the Chinese New Year was approaching, the New Year’s goods shopping festival was a time when e-commerce could make a lot of money.
The company’s business model was probably the kind where middlemen made a profit from the price difference.
First, find direct sales links from manufacturers, then put them on their own store, increasing the price by 1.5-3 times. After the customer placed an order, they would go to the manufacturer’s direct sales link to purchase, directly filling in the customer’s address.
So these employees were said to be customer service, but they were also the owners of their own stores. The company assigned stores to each employee, and they could get a commission from the items sold in their stores, while also working as customer service.
The meaning of this marketing plan was to do live broadcast promotion. Because now many live broadcasts selling goods were very popular.
Several employees were mentioned inside, perhaps they could try letting them do the live selling.
One of the names was Gu Baixue, [gbx].
Bai Cha paused on that name for a moment, finished reading the rest of the content, put down the marketing plan, and glanced at the large pile of mobile phones next to her right hand.
This was why she hadn’t immediately picked up the phone just now.
There were a total of five mobile phones.
Bai Cha turned them on one by one. Four of them should be company phones, all with the same uniform cover with the large capital letters “No pain, no gain.”
The cover of the remaining one was an Instagram-style online picture.
Bai Cha tried to open it, first trying her own fingerprint.
Okay, it didn’t open.
After trying several commonly used fingers, the phone popped up asking for a password.
Bai Cha was thoughtful.
If this was her phone, it shouldn’t be like this.
But then again, if this was indeed her phone and she couldn’t open it, there was only one possibility: there was a problem with her identity.
Although her appearance had changed, she could see it when she looked down, and her figure had also changed a bit.
But it was still essentially her body.
Bai Cha opened the chat box on the computer again and carefully looked at the contact list.
Besides [Darling Yuqi], the frequently chatted contacts also included a four-person group chat. She didn’t know if it was a four-person group chat of her university roommates.
But [Darling Yuqi] wasn’t in it.
The persona she had to play should be a relatively thoughtful person who cared about other people’s feelings, even a bit of a people-pleaser. She had noted the birthdays of almost everyone she knew in real life.
The only ones without notes were nicknames, which should be online friends, so there were no notes.
Then [Darling Yuqi]…
Bai Cha opened the Moments on the phone.
There was quite a lot of content in the Moments. While browsing, Bai Cha quickly found the information she wanted most.
Birthday.
The birthday of the character she had to play was December 28th.
She glanced at the date on the computer.
Today was December 27, 2021.
It was different from the real world’s time.
Bai Cha used the birthday to enter the password and opened it.
After opening it, she could find more information, such as real-name authentication and ID number from the payment information. All the information could be found.
Gu Baixue, female, born on December 28, 1997, local, graduated with a bachelor’s degree, has been working for three years.
This was City A.
Gu Baixue majored in product design and had also worked in similar companies. She probably returned to City A around March of this year and found a job as an e-commerce customer service representative, working until now, because she owed a lot of money.
The monthly installment bill for her credit card was 1980 yuan, almost two thousand yuan.
The payment password was also her birthday. After entering it, she could view more billing information.
However, Bai Cha didn’t continue to look.
Having obtained the general information, such as her home address and where she currently lived, she got up to find the supervisor’s location. It was almost 11:30, with only the last three minutes left.
So far, this dungeon hadn’t shown anything strange, but even from the chat log with [Darling Yuqi], she could see something.
Gu Baixue had been constantly receiving some strange things recently, things referred to as garbage. For example, rotten meat.
The name of the dungeon was actually quite straightforward.
It was possible that Gu Baixue was being stalked and monitored.
In short, this meant danger.
Bai Cha turned around in the room.
Based on the marketing plan just now, she could tell that this company wasn’t big, probably just this one room. Actually, the room was quite large, with three separate cubicles, one should be the old version, and one was the manager’s.
Another one was very likely the supervisor.
After pushing open the door, there were two desks placed side-by-side inside, two identical computers, and both desks were very tidy.
Bai Cha casually turned on both computers.
Then she clicked on WeChat.
Logging in was definitely not possible, but there were profile pictures.
So good, the one inside had the same profile picture as the supervisor.
Bai Cha placed the file on it.
At the same time, an alarm went off on her phone, 11:30, reminding her it was time to get off work.
As the alarm rang out, the entire company suddenly went dark.
Author’s Note: Never worked in e-commerce, not very clear about the specifics, just wrote based on some understanding, it’s not important, hope you don’t mind some details~
